FAQ

Frequently Asked Questions — Aumena

Welcome to the Aumena FAQ section!
Here you’ll find answers to the most common questions about our lighting products, services, and policies.
Need more help? Contact us anytime — we’re here to assist you.

General Questions

Q: What is Aumena?
A: Aumena is an Australian online store specialising in modern and designer lighting.
We offer a curated range of pendant lights, wall lamps, floor lamps, and ceiling fixtures designed to bring warmth, style, and elegance to every space.

Q: How can I contact Aumena?
A: You can reach us via:
Email: contact@aumena.com
Address: 265 Bridge Road, Forest Lodge NSW 2037, Australia

Orders and Payments

Q: How can I place an order?
A: Simply browse our lighting collections, add your chosen items to the cart, and complete checkout by following the payment steps.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), PayPal, Apple Pay, and Google Pay.

Q: Can I modify or cancel my order?
A: Yes, as long as it has not yet been shipped. Please contact us quickly at contact@aumena.com for assistance.

Shipping

Q: What are your delivery times?
A: Lighting orders generally take 4 to 9 business days to arrive, including 1–2 days for processing and 3–7 days for shipping.

Q: Is shipping free?
A: Yes! We offer free standard shipping on all lighting orders within Australia.

Q: Can I track my order?
A: Absolutely. Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link.

Returns and Refunds

Q: What is your return policy?
A: You have 30 days after delivery to return an item. It must be unused, uninstalled, and in its original packaging with all parts and accessories included.

Q: How do I initiate a return?
A:

  1. Contact us at contact@aumena.com with your order number.

  2. We’ll provide you with return instructions and, if applicable, a prepaid label or courier pickup for fragile or bulky items.

  3. Send the item back following the instructions provided.

Q: When will I receive my refund?
A: Once your return has been received and inspected, your refund will be processed within 7 business days to your original payment method.

Q: Can I request an exchange?
A: Yes, subject to availability. Please contact us to arrange an exchange.

Products and Warranties

Q: Are your products guaranteed?
A: Yes. All Aumena lighting products come with a satisfaction guarantee and are covered by your rights under the Australian Consumer Law (ACL).
If an item is defective or arrives damaged, we’ll arrange a replacement, repair, or refund.

Q: Can I ask questions before purchasing?
A: Of course! Contact us at contact@aumena.com if you’d like more details about any product.

Personal Data and Security

Q: Is my information secure?
A: Absolutely. We use secure SSL encryption to protect your personal and payment information. For full details, please review our Privacy Policy.

Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account makes tracking easier and gives you access to exclusive offers and updates.

Contact Us

Questions or need assistance? The Aumena team is here to help!

Address: 265 Bridge Road, Forest Lodge NSW 2037, Australia
Email: contact@aumena.com

Opening Hours (AEST):

  • Monday to Friday: 09:00 – 18:00

  • Saturday to Sunday: 09:00 – 14:00

Average Response Time: 24–48 hours

For more ways to contact us, please visit our Contact Us page.
We’ll be happy to assist you!